Made-to-order production
Products are made to order in Massachusetts. Please allow 3–5 business days for production before your order ships. Production time is separate from carrier transit time.
Shipping within the United States
We ship to addresses across the United States. Shipping is calculated at checkout. Orders ship by USPS or UPS, and tracking is provided.
Returns
Eligible standard items may be returned within 14 days of delivery if they are unused and in their original condition. For a change-of-mind return, the customer is responsible for return shipping. Please contact us before sending an item back so we can provide instructions.
Personalized or custom items are not accepted for return unless they arrive damaged, defective, or incorrect.
Cancellations
Cancellation requests must be submitted within one hour of placing the order and before the order is processed. Once an order has been processed, it cannot be canceled.
Damaged, defective, or incorrect orders
Contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and help.
Tracking shows delivered, but the package is missing
First check secure delivery locations and ask others at your address. Then contact us with your order number. We’ll review the tracking and work with the carrier on an investigation. Refunds or replacements are reviewed case by case.